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September 10, 2026 - 8 am onwards

ABOUT THIS EDITION:

Customers today are navigating a relentless volume of commercial messages, and their tolerance for noise is wearing thin. As AI gives brands the ability to communicate more frequently and more precisely than ever before, a critical question emerges: are we using that capability to genuinely serve customers, or simply to reach them more often?

The risk is real. More personalisation does not automatically mean better experience, and when AI is optimised purely for reach and frequency, it can erode the very trust it was meant to build. The brands that will define the next era of customer engagement are those that use AI not to amplify volume, but to exercise greater judgement, knowing when to engage, how to add value, and when to step back.

Focus Areas:

01

At what point does personalisation become counterproductive, and how do brands recognise when they have crossed that line with their customers?

02

Is AI making marketing more effective, or is it primarily making it louder? Where is the evidence that increased AI-driven engagement is translating into stronger customer relationships?

03

What role should human oversight play as AI takes on more of the decisioning in customer engagement? Where does removing humans from the loop introduce the greatest risk?

04

How can behavioural insight and AI work together to design experiences that support customer decision-making, rather than simply driving conversion?

05

As WhatsApp becomes an increasingly central channel for customer engagement, how do brands balance the intimacy of the platform with the risk of over-communicating in a space customers consider personal?

06

What does genuinely effective AI-driven engagement look like on WhatsApp, and how should brands be measuring impact beyond open rates and click-throughs?

Agenda

10th Sept | Thursday

08:00 AM

Welcome & Networking

08:20 AM

Welcome Address by Martechvibe

08:25 AM

Opening Remarks by Braze

08:30 AM

Less Noise. More Nuance: Designing AI-Driven Engagement That Customers Actually Want

09:20 AM

Outlook of the Leaders and Session Highlights

09:30 AM

End of discussion followed Vibe Marketing Tech Fest

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    hilton Dubai Palm Jumeirah, UAE

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